We aim to dispatch all orders within 24 working hours, and these are usually delivered within 1-3 working days. All parcels require someone to be available upon delivery. Nevertheless, due to unforeseeable circumstances an item might get misrouted and it could take a few days to be redirected to the correct destination. If no-one is home to take the delivery, the postman should leave you a 'while you were out' card. There are, however, rare cases when the postman may forget to leave a calling card. If you have not received your delivery within 5 days of dispatch, please contact us and we will investigate this for you. If you require a tracking number, please contact us and we will be happy to provide you with this information. The tracking number will allow you to view the progress of your delivery online including failed delivery attempts. Please be advised your parcel will only be held for 18 days, if you do not collect it within that time it will be returned to us (Pure source). We will contact you via eBay messages to inform you of this and you will be required to pay a re-delivery charge if you wish to have it resent. If your order is dispatched via Royal Mail First Class post and it does not arrive within 1 week please advise us of this, you will unfortunately have to allow at least 21 days for first class parcels to be delivered as they may still arrive in this time, please be advised we will not be able to investigate these late deliveries until after this period. Please do not ask us to leave a package outside when you are not likely to be home, someone must be available to accept the delivery. Our aim is to have your order delivered within 1-3 working days from the date of dispatch.
If you have purchased one of our heavier products i.e. Bench, squat rack etc. and you wish to return for any reason these must be dismantled and returned with all the original parts and packaging. If you send a product back not in the condition you received it, you will incur a 10% admin/re-stocking fee. Please contact us before returning any large products.
When buying from us you accept that we are both depending on the reliability of a third party for your delivery to arrive within the time-period stated.
Same day dispatch cut off time is 2pm Monday – Friday. We do not dispatch any orders on the weekend. If you order shows as dispatch on a Saturday this will not have been dispatched until the following Monday.
Extra Postage Charge:
If you have purchased one of our heavier products (weight above 6kg) you may incur additional postage cost for some parts of the UK. If you live in the any of the following areas, you will be required to pay these extra fees:
Isle of man
Isle of Scilly
(Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49- 50, ZE, BT, IM, TR21-25)
Orders received from Monday - Friday before 2:00pm will be dispatched on the same day and delivered within 48 hours. Please note that this service is offered only within the UK and may not be available in some areas. Please ask if in doubt before placing the order. Orders received after the deadline are dispatched on the next working day and will be delivered within 48 hours. We will not do any refund if the delivery is delayed nobody is at home in the moment of delivery and the online tracking information shows that the attempt of delivery has been within the schedule time.
Packages shipped outside the UK may experience delays depending on the local postal service in the destination country. Please allow 5 - 10 working days for EU member countries, and up to 30 days for non-EU member countries. Due to stricter customs controls in adjacent islands (even EU members), please allow up to 30 days for delivery.
No refunds or replacements will be processed before these specified lengths of time. Please do not purchase from us if you disagree with any of the aforesaid terms.