Refund policy

Returns & Refunds

To request a return, please contact us at sales@puresourcenutrition.co.uk before sending an item back.

Change of Mind Returns

You may request to return an unopened and unused product within 14 days of receiving your order.

To qualify, products must be unopened and unused, in their original packaging, and in a resalable condition. Customers are responsible for return postage costs for change-of-mind returns. Once your return is approved, we will provide instructions on how and where to send the item.

Faulty, Damaged or Incorrect Items

If your order is faulty, damaged or incorrect, please contact us as soon as possible at sales@puresourcenutrition.co.uk, with your order number and photographs of the item and any damaged packaging where available.

Once reviewed, we will arrange an appropriate replacement, exchange or refund. Where a return is required for a faulty, damaged or incorrect item, we will provide a prepaid return label.

Refunds

Once we have received and inspected a returned item, we will let you know whether the refund is approved. Approved refunds are made to the original payment method. Please allow 3–5 working days for funds to appear in your account, depending on your payment provider.

Returns Procedure

Please do not send an item back without first contacting us and receiving return instructions. Returns received without prior authorisation may experience processing delays.

This policy does not affect your statutory rights.